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Complaints Process

At Pension Transfers, we are committed to providing quality advice. We greatly value feedback and encourage clients to register comments or complaints, so that we can address any concerns and continue to improve our service where required.

We respond swiftly to concerns or complaints using our internal process. We are also a member of external-disputes resolution provider, Financial Services Complaints Limited.

To register a complaint with Pension Transfers, please contact us at these details:
Pension Transfers Complaints Officer
Pension Transfers (2005) Ltd
Phone: 04 939 0800
Address: 284 Jackson St, Petone, Wellington, New Zealand 

External Disputes Resolution
Please see the details below to contact our external disputes resolution provider. It is a statutory requirement for us to belong to an external-disputes resolution scheme. This ensures our clients have access to a free and independent service, to resolve specific complaints should we be unable to agree on a solution. 

Financial Services Complaints Limited
Free phone: 0800 347 257
International Calls: If you are calling from outside New Zealand, call +64 4 472 3725
Postal Address: PO Box 5967, Wellington 6140